How we collect, use, and protect your personal information.
Last updated: 22 March 2026
Ikon Roofing Services Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website (ikonroofing.co.uk) or contact us for roofing services.
Ikon Roofing Services Ltd is a roofing company based in Kent, serving Kent, Medway, and South East London. Our contact details are:
Email: info@ikonroofing.co.uk
Phone: 01634 907 024
Mobile: 07552 525 904
We may collect the following personal information when you use our website or contact us:
Information you provide directly: your name, phone number, email address, property address, and details about your roofing requirements — submitted through our contact form, by phone, or by email.
Information collected automatically: your IP address, browser type, device type, pages visited, and time spent on our website. This is collected through Google Analytics to help us understand how visitors use our site and improve our services.
We use your personal information to respond to your enquiries and provide quotes for roofing work, to carry out roofing services you have requested, to communicate with you about your project, to improve our website and services based on usage patterns, and to comply with legal and regulatory obligations.
We will never sell, rent, or share your personal information with third parties for marketing purposes.
We process your personal data on the following legal bases under UK GDPR: consent (when you submit a contact form or enquiry), contractual necessity (when we need your information to provide roofing services you've requested), and legitimate interest (to improve our website and services).
We use Google Analytics 4 to collect anonymised data about how visitors use our website. This includes pages visited, time on site, device type, and approximate location (city level). Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Our website uses a small number of cookies: Google Analytics cookies (_ga, _gid) to measure website traffic, and essential cookies required for the website to function. We do not use advertising or tracking cookies. You can control cookies through your browser settings.
When you submit our contact form, your information is sent to us via FormSubmit.co, a third-party form processing service. FormSubmit does not store your data permanently — it forwards it to our email address. For more information, see FormSubmit's privacy policy.
We retain enquiry data for up to 2 years to follow up on quotes and maintain customer relationships. Project-related data (contracts, invoices, guarantee records) is retained for the duration of the guarantee period plus 6 years in accordance with HMRC requirements. You can request deletion of your data at any time.
Under UK GDPR, you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data, to object to processing of your data, and to request a copy of your data in a portable format. To exercise any of these rights, contact us at info@ikonroofing.co.uk.
We may share your information with the following third parties only as necessary to provide our services: Google Analytics (website analytics), FormSubmit.co (contact form processing), insurance-backed guarantee providers (to register your guarantee), and manufacturers (to register material warranties on your behalf).
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
If you have any questions about this privacy policy or how we handle your data, contact us at info@ikonroofing.co.uk or call 01634 907 024.
